Refund & Cancellation Policy

Last Updated: 18 July 2026

This Refund & Cancellation Policy applies to paid subscriptions to the Two Little Steps platform operated by Two Little Steps, and forms part of our Terms of Service.

1. Free Trial

New centers may start a 30-day free trial. No payment is taken during the trial and it does not auto-charge — you are billed only if you choose a paid plan.

2. Subscriptions & Renewals

Paid plans are billed in advance and renew automatically at the end of each term (monthly or annual). Applicable taxes, including GST, are added at checkout. You can view your plan and renewal date in the app.

3. Cancellation

You may cancel at any time from within the app or by emailing support@twolittlesteps.com. Cancellation stops the next renewal; your paid access continues until the end of the current billing term, and your data remains available to export until then.

4. Refunds

Monthly plans: fees already paid for the current month are non-refundable. Annual plans: if cancelled within 14 days of the charge, refundable on a pro-rata basis for unused whole months, less any discount applied; after 14 days, annual fees are non-refundable. We do not provide refunds for periods during which the account was read-only due to non-payment, or for partial use of a billing term.

5. Incorrect or Duplicate Charges

If you are charged in error or more than once, contact support@twolittlesteps.com within 30 days. Approved refunds are returned to the original payment method within 7–10 business days through our payment gateway, Razorpay.

6. Contact

Two Little Steps
Hadapsar, Pune — 411028
Email: support@twolittlesteps.com